Frequently Asked Questions
Most frequent questions and answers people have about their survey.
How long does it take for me to get a report?
We aim to carry out the survey at a convenient time within 3 working days of your enquiry. Once we have carried out the damp or timber survey we will write up a report and quote to send by email within 48 hours.
Do you charge for surveys?
Surveys are generally FREE and no obligation for homeowners who are looking to a get a quote for works to be carried out. We do charge for pre-purchase surveys (i.e. when you are buying a house) and we charge for specialist surveys such as leak detection, landlord surveys and mould consultancy.
I'm buying a house - can you do a damp/timber survey on it?
We absolutley can! These types of surveys are often suggested in a homebuyers survey and we are happy to carry out damp and timber surveys. The survey will be done by someone qualified to CSRT and CSSW level as asked for by mortgage companies. We can even arrange to collect keys from the Estate Agents if you are unable to meet us at the property.
I am a tenant, can you do a survey for me?
Yes we can. However, we will need to get your landlords permission to do so. If this is a private landlord then you should ask them to contact us directly to make the arrangements. For social housing associations we work with a number of them so please feel free to ask them to book a survey with Damp Genius!
Do you offer guarantee's on your work?
Yes we offer long term product AND workmanship guarantees on our damp and timber work when appropriate.